Customer Service Officer
About Opendoor
Opendoor is a community-driven not-for-profit empowering
individuals with services, support, programs, and opportunities that improve
lives.
Since 1986, we have supported vulnerable people, regardless of age, race,
ability, or situation, through guidance, skill development, and fostering
independence.
At Opendoor, we are committed to creating opportunities that
empower individuals and strengthen our communities.
Each year, we help thousands of people across Australia through practical,
person-centred programs spanning employment, training, disability support,
youth, allied health and social enterprise.
What we offer:
- Enterprise Agreement with industry leading salary levels that increase each year for the life of the agreement
- Above Award personal, compassionate and maternity leave schemes
- Paid Christmas closure leave
- Free Employee Assistance Program for all employees
- Up to $18,550 p.a. in salary packaging options to increase your fortnightly take-home pay
- Flexible working hours and arrangements for work-life balance
- Option of purchasing additional two weeks of annual leave
- Emphasis on staff training and professional development
- Mobile phone and laptop provided
About the Role
As a Customer Service Officer (CSO) within our Workforce Australia program, you’ll be the first point of contact for clients, both over the phone and face-to-face.
- This is a fast-paced, people-focused role where you will:
- Provide professional front-desk and telephone support
- Accurately triage and refer enquiries to the appropriate staff or program
- Complete data entry, record keeping and general administration
- Maintain accurate records in line with compliance and quality standards
- Support site staff with day-to-day administrative tasks
- Contribute to continuous improvement and a positive team culture
- You’ll play a key role in ensuring participants feel welcomed, respected and supported from their very first interaction.
About You
You are customer-focused, organised and calm under pressure. You enjoy working with people from diverse backgrounds and take pride in delivering accurate, timely work.
To succeed in this role, you will bring:
- Strong customer service and communication skills
- Excellent administrative accuracy and attention to detail
- Confidence using Microsoft Office and learning new systems
- Sound judgement and the ability to escalate issues appropriately
- A proactive, team-oriented approach
- Experience in employment services, community services or a similar environment will be highly regarded.
How to Apply
Applications without a cover letter are unlikely to proceed further. You are encouraged to apply as soon as possible if you are interested, as shortlisting for interviews will commence immediately and is ongoing. If you have any questions, please contact Peter Lewis on 0438556915.
Due to the anticipated high volume of applications, we regret that only shortlisted applicants will be contacted. This listing will be removed once the position has been filled.
We strongly encourage applications from First Nations peoples, people with disabilities, and individuals with lived experience. Applicants must have Australian work rights.
Opendoor does not accept unsolicited applications or phone calls from recruitment agencies.
Opendoor is committed to the principles of Equal Employment Opportunity and supports the creation of working conditions to ensure that all employees have an equal chance to seek and obtain employment, promotion, and training. Opendoor encourages applications from Aboriginal and/or Torres Strait Islanders and/or those with a disability. Only Australian citizens, permanent residents, or people who have the right to work in Australia may apply.
Child Safety
Opendoor is committed to ensuring the safety and wellbeing of all children and young people. We operate in compliance with the Child Safe Standards and the Children, Youth and Families Act 2005 (Vic). Our recruitment practices reflect our commitment to safeguarding, and all successful applicants will be required to undergo a Working with Children Check, Police Check, and other relevant pre-employment screening.
